Welcome to NinjaTeam Support Portal,

In order to be assisted quickly, please provide us with some information:
- A clear issue description, including screenshots or screencasts (You can use LightShot or Loom for making screenshots or screencasts)

- Your WP admin temporary login and FTP credentials

With us as the author of the plugins, you will not be left alone in case of any technical issues. We have our support team available at all times within our business hours (GMT+7, Monday - Friday, 8 AM - 5:30 PM).

Sometimes we also work on Saturday. Please give us up to 48 hours to respond if your ticket is submitted on weekends. In the meantime, you can read more about some common issues here https://ninjateam.org/knowledge-base-commonly-asked-issues/ 

Thank you so much for being our customer.
Ninja Team