Hey guys, 
Our team is in a 1-week holiday from Feb 14 to Feb 21. All the support requests may take a little bit delay. Non-technical issues can be answered soon. Technical issues needed fix will be resolved after the holiday.
Many thanks,
Ninja Team

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How to fix Facebook Chat Plugin always displayed loading icon

Hello everybody, Today many people have asked me the Facebook Live Chat Plugin not work, it's always displayed loading icon. Like this screenshot:

facebook-live-chat-loading-issue

But they try change to my fan page url, it's worked fine! mmm Why?

I have researched and know a way to slove it. Very simple. aha :D

  1. You need go to Settings Tab in your fan page management
  2. Click on Messaging Tab in left side
  3. At Response Time Display you can choose any option (don't choose 1st option)

facebook-live-chat-management

Done! Now you can test again. I hope it's work fine :)

Note: This issue is FB don't know your response time so message area not display. I think this is a bug and I hope FB can fix soon.

Please let me know if you have any questions. I'm online 18/24h to support you

And don't forget give me a good rate/review in codecanyon. Please check this screenshot to know how to do it.

Thanks for trust and using our plugin :)